Support Packages

Our Support Plans are designed to keep your instrument in optimal running condition for years to come while keeping your unexpected running costs at a minimum.

While we have a range of Support Plans offering different levels of after-sales support, every plan comes with an essential package of services to guarantee instrument performance.

Which plan is right for you?

Speak to a member of our team to find out which package is most suited to your lab and research.

Hecane – Essential level cover with technical support & a service visit

Annual Performance Maintenance Visit & Validation (OQPQ)*
Travel, Labor & Parts: 10% Off
Software Upgrades: 10% Off
Classroom Training: 10% Off
Priority Tech Support
Scientific & Applications Support
e-Learning & Portal Access
On-Site Priority Repair
Multi-Year & Multisystem Discounts
Discounts
Back-to-Base Repairs***

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Octane – The next level of cover, giving access to scientific support, e-learning, & more

Annual Performance Maintenance Visit & Validation (OQPQ)*
Travel, Labor & Parts: 20% Off
Software Upgrades: 20% Off
Classroom Training: 20% Off
Priority Tech Support
Scientific & Applications Support
e-Learning & Portal Access
On-Site Priority Repair
Multi-Year & Multisystem Discounts
Discounts
Back-to-Base Repairs***

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Decane – Complete cover for service & emergency breakdowns, parts, e-learning, & more

Annual Performance Maintenance Visit & Validation (OQPQ)*
Travel, Labor & Parts Included
Software Upgrades Included
Classroom Training Included
Priority Tech Support
Scientific & Applications Support
e-Learning & Portal Access
On-Site Priority Repair
Multi-Year & Multisystem
Discounts
Back-to-Base Repairs***

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Discuss your support plan

With a variety of Support Plans to suit every budget, we provide you the expertise and peace of mind to focus on what
truly matters; the science!

Did you know that some of our DVS & iGC-SEA instruments have been in service for over two decades?