
Support Packages

Our Support Plans are designed to keep your instrument in optimal running condition for years to come while keeping your unexpected running costs at a minimum.
While we have a range of Support Plans offering different levels of after-sales support, every plan comes with an essential package of services to guarantee instrument performance.
Which plan is right for you?
Speak to a member of our team to find out which package is most suited to your lab and research.
Hecane – Essential level cover with technical support & a service visit
- Annual Performance Maintenance Visit & Validation (OQPQ)*
- Travel, Labor & Parts: 10% Off
- Software Upgrades: 10% Off
- Classroom Training: 10% Off
- Priority Tech Support
- Scientific & Applications Support
- e-Learning & Portal Access
- On-Site Priority Repair
- Multi-Year & Multisystem Discounts
- Discounts
- Back-to-Base Repairs***
Octane – The next level of cover, giving access to scientific support, e-learning, & more
- Annual Performance Maintenance Visit & Validation (OQPQ)*
- Travel, Labor & Parts: 20% Off
- Software Upgrades: 20% Off
- Classroom Training: 20% Off
- Priority Tech Support
- Scientific & Applications Support
- e-Learning & Portal Access
- On-Site Priority Repair
- Multi-Year & Multisystem Discounts
- Discounts
- Back-to-Base Repairs***
Decane – Complete cover for service & emergency breakdowns, parts, e-learning, & more
- Annual Performance Maintenance Visit & Validation (OQPQ)*
- Travel, Labor & Parts Included
- Software Upgrades Included
- Classroom Training Included
- Priority Tech Support
- Scientific & Applications Support
- e-Learning & Portal Access
- On-Site Priority Repair
- Multi-Year & Multisystem
- Discounts
- Back-to-Base Repairs***
Discuss your support plan
With a variety of Support Plans to suit every budget, we provide you the expertise and peace of mind to focus on what
truly matters; the science!
Contact us today to discuss your support plan in more detail, and find out which is the perfect package for you.
Did you know that some of our DVS & iGC-SEA instruments have been in service for over two decades?