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Support Packages

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Which plan is right for you?

Speak to a member of our team to find out which package is most suited to your lab and research.

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Hexane – Essential level cover with technical support & a service visit

  • Annual Performance Maintenance Visit & Validation (OQPQ)*
  • Travel, Labor & Parts: 10% Off
  • Software Upgrades: 10% Off
  • Classroom Training: 10% Off
  • Priority Tech Support
  • Scientific & Applications Support
  • e-Learning & Portal Access
  • On-Site Priority Repair
  • Multi-Year & Multisystem Discounts
  • Discounts
  • Back-to-Base Repairs***
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Octane – The next level of cover, giving access to scientific support, e-learning, & more

  • Annual Performance Maintenance Visit & Validation (OQPQ)*
  • Travel, Labor & Parts: 20% Off
  • Software Upgrades: 20% Off
  • Classroom Training: 20% Off
  • Priority Tech Support
  • Scientific & Applications Support
  • e-Learning & Portal Access
  • On-Site Priority Repair
  • Multi-Year & Multisystem Discounts
  • Discounts
  • Back-to-Base Repairs***
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Decane – Complete cover for service & emergency breakdowns, parts, e-learning, & more

  • Annual Performance Maintenance Visit & Validation (OQPQ)*
  • Travel, Labor & Parts Included
  • Software Upgrades Included
  • Classroom Training Included
  • Priority Tech Support
  • Scientific & Applications Support
  • e-Learning & Portal Access
  • On-Site Priority Repair
  • Multi-Year & Multisystem
  • Discounts
  • Back-to-Base Repairs***

Discuss your support plan

With a variety of Support Plans to suit every budget, we provide you the expertise and peace of mind to focus on what
truly matters; the science!

Contact us today to discuss your support plan in more detail, and find out which is the perfect package for you.

Did you know that some of our DVS & iGC-SEA instruments have been in service for over two decades?







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