Information regarding the outbreak of Coronavirus (COVID-19)
Based on the current developments regarding Coronavirus (COVID-19), Surface Measurement Systems Ltd. has implemented a series of policies to protect both employees and their families, as well as our clients and partners.
We are placing a high priority on maintaining business continuity and taking steps to ensure we serve and support our customers across the world to ensure our continued support and the least amount of disruption as possible.
Our offices in North America and India are also still open for business but as the situation is again very fluid, please contact them directly for support or queries.
Surface Measurement Systems is implementing a policy of home working for all employees where possible, and as a result of this we remain open for business at this time.
There are however travel restrictions and border closures that have been put in place by many Governments. This has led to a serious impact on our ability to provide our usual level of service cover and expect this to be the case for some time.
Our service personnel will still aim to provide you with support, whether by telephone or remote access. If in the short term your IT team are able to facilitate access to your equipment via any form of remote access software, they should be able to diagnose issues faster, allowing you continued functionality of your Instruments.
With immediate effect we will no longer hold face to face meetings with clients, instead we will utilise web conferencing and telephone meetings. Please do not hesitate to get in touch with us, we will be delighted to speak with you.
We will closely monitor and assess the situation to update you on changes to our approach or policy as necessary, and we welcome any questions you may have for us – please do get in touch.
Our commitment to our clients and employees always remains our priority as we continue through these uncertain times.
Thank you for your support and continued loyalty.
Professor Daryl Williams