SMSInstrument Care Plans
At SMS, we recognize the importance of reliability and peace of mind in scientific equipment. That’s why we’ve crafted our comprehensive Instrument Care Plans to offer unmatched support for our customers.
With our plans, you can rest assured knowing that your instruments are in capable hands. From routine maintenance and proactive monitoring to on-demand technical support and emergency assistance, our team of highly skilled technicians are dedicated to keeping your equipment running smoothly while minimizing downtime. Additionally, our plans include priority access to spare parts and upgrades, ensuring that your equipment is always up-to-date and operating at peak performance.
Which plan is right for you?
Speak to a member of our team to find out which package is most suited to your lab and research.
Basic Care
Coverage that provides peace of mind for emergency situations.
- Breakdown visits including parts*, travel, and labor (x1)
- Performance maintenance visit & validation (OQ/PQ) (Discounted)
- Sorption Academy e-learning access
- Sorption Hub portal access/help desk
- Discounts on consumables
- Phone and email support
- Parts and labor included
- Multi-system discounts
- Discounts on either site visits or classroom training
- Second discounted OQ/PQ can be purchased as add on
- Priority breakdown visit
- Annual virtual tailored training
Premium Care
Comprehensive coverage ensuring your requirements are met to prolong your instrument’s lifespan.
- Breakdown visits including parts*, travel, and labor (Unlimited)
- Performance maintenance visit & validation (OQ/PQ) (Included annually)
- Sorption Academy e-learning access
- Sorption Hub portal access/help desk
- Discounts on consumables
- Phone and email support
- Parts and labor included
- Multi-system discounts
- Discounts on either site visits or classroom training
- Second discounted OQ/PQ can be purchased as add on
- Priority breakdown visit
- Annual virtual tailored training
Premium Care +
Exclusive offer available during instrument purchase & warranty period. Best value with extensive coverage.
- Breakdown visits including parts*, travel, and labor (Unlimited)
- Performance maintenance visit & validation (OQ/PQ) (Included annually)
- Sorption Academy e-learning access
- Sorption Hub portal access/help desk
- Discounts on consumables
- Phone and email support
- Parts and labor included
- Multi-system discounts
- Discounts on either site visits or classroom training
- Second discounted OQ/PQ can be purchased as add on
- Priority breakdown visit
- Annual virtual tailored training
Discuss your Care Plan
With a variety of Support Plans to suit every budget, we provide you the expertise and peace of mind to focus on what
truly matters; the science!
Contact us today to discuss your support plan in more detail, and find out which is the perfect package for you.
Did you know that some of our DVS & iGC-SEA instruments have been in service for over two decades?